Employment
We seek staff members who have a passion for the arts and who enjoy working in a creative and demanding environment. As an Equal Opportunity Employer, Portland Center Stage is committed to supporting a diverse workforce and does not discriminate in employment based on race, color, religion, sex or national origin. Qualified applicants are considered for all positions without regard to age, marital status, sexual orientation, or the presence of a non-job-related medical condition or handicap.
Assistant Front of House Manager
Position Summary
The position is part-time, seasonal. The Assistant Front of House Manager is the onsite coordinator for events at the Gerding Theater, and serves as an important liaison to the public and volunteer personnel. The Assistant Front of House Manager must possess an outgoing, welcoming personality and at the same time be an unflappable diplomat.
Essential Responsibilities
- Coordinate and ensure safe, smooth operation of Front of House activities and events including performances in both the Main Stage and Studio Theater and special events held in the lobby as scheduled.
- Coordinate stuffing and placement of appropriate number of programs at each theater entrance.
- Assign volunteer staff to positions and conduct usher briefings prior to each performance.
- Prepare Front of House manager’s reports nightly including facility notes and incident reports.
- Report any safety concerns in the lobby or theater spaces to the Front of House Supervisor or General Manager.
- Maintain knowledge of emergency and evacuation procedures.
- Resolve event problems, field complaints, deal with unruly patrons or such individuals not associated with the event; extend appropriate care to disabled patrons.
- Assist with orientation training sessions bi-annually and as necessary throughout the theater season.
- Provide ongoing recognition for volunteers.
- Assist with annual volunteer thank you event.
Qualifications and Skills
- Minimum 5 years customer service management.
- Excellent customer service skills, interpersonal skills, even temperament, ability to supervise effectively.
- Previous experience with scheduling and coordinating volunteers.
- First Aid and CPR training.
- Quick problem solving abilities, initiative, multi-tasking and organization in challenging situations are essential.
- Ability to work evenings, weekends and Thursday noon matinees.
- Willing to work long hours and split shifts when necessary.
- Knowledge of excel, ms word and ability to learn new software quickly.
- Ability to lift up to 40 lbs and to remain on feet for long periods of time.
- Be focused, flexible and have great attention to detail.
- Ability to build effective working relationships with co-workers.
- Previous House Managing experience preferred.
- Tessitura experience preferred.
- Passion for the arts, particularly theater, a plus.
Salary & Benefits
- Hourly wage is $12.
- Complimentary tickets to all of our productions.
To Apply
Send a cover letter and résumé to hr@pcs.org. Please use the subject line: Assistant Front of House Manager. No phone calls, please.
Portland Center Stage is committed to supporting a diverse workforce and does not discriminate in employment based on race, color, religion, sex or national origin. Qualified applicants are considered for all positions without regard to age, marital status, sexual orientation, or the presence of a non-job-related medical condition or handicap.
