Employment

We seek staff members who have a passion for the arts and who enjoy working in a creative and demanding environment. As an Equal Opportunity Employer, Portland Center Stage is committed to supporting a diverse workforce and does not discriminate in employment based on race, color, religion, sex or national origin. Qualified applicants are considered for all positions without regard to age, marital status, sexual orientation, or the presence of a non-job-related medical condition or handicap.


ASSISTANT FRONT OF HOUSE MANAGER

The position is part-time, seasonal. The Assistant Front of House Manager is the onsite coordinator for events at the Gerding Theater, and serves as an important liaison to the public and volunteer personnel. The Assistant Front of House Manager must possess an outgoing, welcoming personality and at the same time be an unflappable diplomat.

Essential Responsibilities

  • Coordinate and ensure safe, smooth operation of Front of House activities and events including performances in both the Main Stage and Studio Theater and special events held in the lobby as scheduled.
  • Coordinate stuffing and placement of appropriate number of programs at each theater entrance.
  • Assign volunteer staff to positions and conduct usher briefings prior to each performance.
  • Prepare Front of House manager’s reports nightly including facility notes and incident reports.
  • Report any safety concerns in the lobby or theater spaces to the Front of House Supervisor or General Manager.
  • Maintain knowledge of emergency and evacuation procedures.
  • Resolve event problems, field complaints, deal with unruly patrons or such individuals not associated with the event; extend appropriate care to disabled patrons.
  • Assist with orientation training sessions bi-annually and as necessary throughout the theater season.
  • Provide ongoing recognition for volunteers.
  • Assist with annual volunteer thank you event.

Qualifications

  • Minimum 5 years customer service management.
  • First Aid and CPR training.
  • Previous House Managing experience preferred.
  • Passion for the arts, particularly theater, a plus.

Skills & Knowledge

  • Excellent customer service skills, interpersonal skills, even temperament, ability to supervise effectively.
  • Previous experience with scheduling and coordinating volunteers.
  • Quick problem solving abilities, initiative, multi-tasking and organization in challenging situations are essential.
  • Knowledge of Excel, Microsoft Word and ability to learn new software quickly.
  • Be focused, flexible and have great attention to detail.
  • Ability to build effective working relationships with co-workers.
  • Tessitura experience preferred.

Physical Requirements & Working Conditions

  • Ability to lift up to 40 lbs and to remain on feet for long periods of time.
  • Ability to work evenings, weekends and Thursday 12pm matinees.
  • Willing to work long hours and split shifts when necessary.

Salary & Benefits

  • Starting hourly wage is $13.
  • Complimentary tickets to our productions.

To apply
Please submit a cover letter and resume to .(JavaScript must be enabled to view this email address) with the subject line “House Manager/PCS Website.” Deadline to apply is March 11, 2014

No phone calls, please.


SALES ASSOCIATE

Supervisor: Patron Services and Assistant Patron Services Manager

The position is part-time, non-exempt position. Hours will generally be from 4 pm to 8 pm with some earlier shifts possible. We are seeking a dynamic team-oriented individual to be an enthusiastic member of the Patron Services team. Sales Associates will assist with the evening operations of the box office during performances. They will staff the will call window and phones, and assist will all walk up ticket sales. They may also be called upon to assist Portland Center Stage patrons with single and season ticket purchases, as well as special requests. They provide information regarding the Gerding Theater at the Armory, Portland Center Stage programming and special events while maintaining the highest level of customer service and responsiveness.

Functions & Duties

  • Provide top-notch, professional customer service to all PCS patrons and visitors, both over the phone and in person.
  • Maintain thorough knowledge of all current and upcoming PCS performances, and events in the Gerding Theater at the Armory building.
  • Maintain thorough knowledge of ticketing software and ticketing policies.
  • Communicate with co-workers to keep them up to date with special patron requests and needs.
  • Maintain a professional, courteous box office environment.
  • Maintain box office tidiness and organization.
  • Perform other duties as assigned.

Qualifications and Skills

  • GED or equivalent.
  • Strong customer service background a must.
  • Strong interpersonal and communication skills.
  • Strong problem solving skills.
  • Ability to multi-task.
  • Ability to build effective working relationships with co-workers.
  • Sensitivity to confidential information.
  • Ability to take initiative in challenging situations.
  • Good organizational skills.
  • Moderate computer skills.
  • Upbeat and positive attitude.
  • Possess an intellectual curiosity and a desire to learn about the theater, our building and the community surrounding it.
  • Radiate compassion and excitement.
  • Must be able to converse with anybody in every situation in a respectful manner, and listen carefully to what others are saying and also what isn’t being said.

Physical Requirements and Working Conditions

  • The work environment is in an office.
  • The work hours are daytime with some weekend and evening work required.
  • Must be comfortable working in an environment in which directions and priorities can change rapidly..
  • Minimum of 20 hours a week.

Additional Information

  • Starting hourly wage is $13.
  • Complimentary tickets to all our productions.

To apply
Please submit a cover letter and resume to .(JavaScript must be enabled to view this email address) with the subject line “Sales Associate/PCS Website.” Deadline to apply is March 8, 2015.

No phone calls, please.


PATRON SERVICES ASSOCIATE

The Patron Services Specialist is a full-time, exempt position that serves as the primary point of sales and service for an assigned portfolio of patrons at Portland Center Stage. The Patron Service department manages ticket all sales for PCS productions and events, focused on a model of active sales and excellent customer relationship management.  The Patron Services Specialists report to the Patron Services Manager and Assistant Managers.

Functions and Duties:

  • The Patron Services Specialists will serve a portfolio of patrons, subscribers and donors, to whom they will provide full sales and services as the assigned contact.
  • Develop relationships with patrons to improve the theatergoing experience and exceed their expectations.
  • Patron Services Specialists will have annual sales and retention goals, set in collaboration with their managers, and build a plan of service and outreach to those clients with the manager to follow throughout the season.
  • Maintain thorough knowledge of ticketing software and ticketing policies.
  • Assist in maintaining and update sales records and other patron data for the company.
  • Assist in providing ticketing services for all PCS subscribers and single ticket patrons, and for other PCS events or activities as needed.
  • With the assistance of their managers, maintain thorough knowledge of all current and upcoming PCS performances, programs, classes and other events taking place in the building that have been booked by outside clients.
  • Work closely with House Managers, Concierges and other front of house staff to create a welcoming environment and memorable experience for all PCS patrons.
  • Participate in meetings of PCS Marketing staff, and other staff or committees as needed.


QUALIFICATIONS

Knowledge, skills and abilities required:


  • Sales and customer service expertise.
  • Ability to be a vital part of a sales team and to hit sales targets annually.
  • Excellent oral and written communication skills.
  • Experience with Microsoft Word, Excel and Outlook, and ability to learn Tessitura database system.
  • Trustworthiness and ability to work with large amounts of cash and confidential financial information.
  • Strong attention to detail. 
  • Ability to effectively manage multiple projects.
  • Enjoy working with people.
  • Demonstrated ability to work with people in a variety of settings, including business professionals, volunteers, patrons, and PCS staff.
  • Adaptability and flexibility.
  • Mature self-starter with ability to prioritize.
  • Committed to working as a member of a team.
  • Possess an intellectual curiosity and a desire to learn about the theater, our building and the community surrounding it.
  • Radiate compassion and excitement.
  • Must be able to converse with anybody in every situation in a respectful manner, and listen carefully to what others are saying and also what isn’t being said.

Education and Experience

  • Bachelor’s degree.
  • 3+ years experience in direct sales and customer service.

Physical Requirements and Working Conditions

  • The work environment is in an office.
  • The work hours are daytime with some weekend and evening work required.
  • Must be comfortable working in an environment in which directions and priorities can change rapidly.
  • Travel is limited to the local area.
  • Expect light lifting of up to 40 pounds.

ADDITIONAL INFORMATION:

  • Full-time, exempt position.
  • Medical benefits, including health, dental and vision available 1st day of month following hire.
  • Paid time off available.
  • 403 (b) retirement plan available.
  • $28,000 - $30,000 annually with bonus opportunities, DOE.

TO APPLY
Submit a cover letter and resume to .(JavaScript must be enabled to view this email address) with the subject line “Patron Services Associate/PCS Website” by March 8th, 2015.  No phone calls, please.


TECHNICAL DIRECTOR

Position Summary The Technical Director’s mission is to meet the needs and aspirations of directors and designers with the resources PCS has available. The Technical Director is responsible for negotiating the scope of scenery for all PCS productions and providing all the working drawings and other necessary information to enable the Scene Shop to accurately and successfully construct all PCS productions. The Technical Director is tasked with staying on budget, on time, as well as acting as liaison for the scene shop to all other PCS departments and members of the production staff.  The ideal candidate will be a self-motivated individual who can work both independently and within a team. The candidate must be goal and process oriented and thrive in a multi-project environment.

The position is year-round, full-time, exempt.

Essential Responsibilities

  • Creates material and labor estimates based on designer drawings, and negotiates scope of production.
  • Responsible to ensure that all scenery is: drafted, constructed, transported, installed and struck correctly, safely, on time, and within budget, while maintaining standards of quality of construction in the shop and on stage.
  • Hires and supervises two ATDs, the Scenic Charge Artist, Master Carpenter, 3 carpenters, 1 painter, all scene shop overhire; conducting 90 day and yearly personnel evaluations of supervised seasonal personnel.
  • Enforces standard workplace health and safety practices, maintains a clean, organized and safe work environment, making sure appropriate safety equipment is available for use.
  • Engineers technical, mechanical, and structural solutions.
  • With the Production Manager, sets and supervises design deadlines, seasonal calendars, and seasonal budgets.
  • Informs the Production Manager of potential conflicts affecting design schedules and budgets. /li>
  • Tracks, records and regularly reports all expenses associated with the production of scenery, the general scene shop budget, and other accounts charged by scenery.
  • Attends technical rehearsals as needed – prioritizing notes, calls and ensuring that all finish work happens in a timely and efficient manner.
  • Attends PCS Safety Committee meetings and supervises scene shop safety meetings.
  • Attends all design meetings, staff, production, and department head meetings; and other meetings and rehearsals as needed, acting as shop liaison with designers, directors, stage managers, and other production departments.
  • Disperses necessary scenic design and technical design information at all stages to other department heads and to the Production Stage Manager, in a timely fashion, and upon request.
  • Assists and advises other departments upon request.
  • Maintains shop infrastructure, inventory, and equipment. Arranges for repairs and recommends upgrades, including tools, facilities and vehicles.
  • Maintains and provides theatre and show plans, design archives and research materials.
  • Maintains a record of all vendors.
  • Performs other duties as assigned by the Production Manager.

Qualifications

  • MFA in Technical Theatre or equivalent.
  • Able to perform advanced shop math.
  • Minimum 5 years experience in the construction of theatrical scenery for regional theatre or equivalent.
  • Proven experience in scenic automation and control.
  • Proven ability in personnel management, budgeting, purchasing, drafting, rigging, and construction.
  • Valid driver’s license required.

Skills & Knowledge

  • Proficient in the use of all stationary and hand power tools, woodworking tools, and pneumatic tools. Knowledge of metal working tools and welding techniques.
  • Advanced knowledge of theatrical rigging techniques, including counterweight and hemp fly systems.
  • Experience with pneumatic, hydraulic, and motorized stage mechanics.
  • Advanced computer skills in Microsoft Office and AutoCAD required.
  • The ability to plan, organize, and prioritize tasks and work spaces.
  • Able to face challenges and problem solve with a positive and imaginative mind-set.
  • Good communication and interpersonal skills.
  • Good managerial skills.
  • Ability to collaborate and work within a team.

Physical Requirements & Working Conditions

  • Ability to lift and move 50 lbs.
  • Ability to work at heights.
  • Flexible schedule, including weekends and evenings, as necessary.
  • Must be comfortable working in an environment in which directions and priorities can change rapidly.

Salary & Benefits

  • Salary depending on experience.
  • Medical benefits, including health, dental and vision available 1st day of month following hire.
  • Paid vacation, sick and personal days.
  • 403 (b) retirement plan available.
  • Complimentary tickets to all of our productions.

To apply
Please submit a cover letter and resume to .(JavaScript must be enabled to view this email address) with the subject line “Technical Director/PCS Website.” This position is open until filled.

No phone calls, please.


ASSISTANT TECHNICAL DIRECTOR

Position Summary

Supervisor: Technical Director

Under the direct supervision of the Technical Director, the Assistant Technical Director is tasked with supporting the planning, budgeting, drafting, building, and load-in of all scenery.  The assistant Technical Director will also support the scene shop through material ordering and purchasing, tool maintenance and inventory, vehicle maintenance and paperwork, and all scene shop activities as assigned by the Technical Director. The ideal candidate will be self-motivated individual who can work both independently and within a team.  The candidate must be goal and process oriented, who thrives in a multi-project environment.  Applicants: See application instructions, below, for details on what to include with your resume.

Essential Responsibilities

  • The creation of the majority of build and technical drawings for the scene shop.
  • Engineer technical, mechanical and structural solutions.
  • Sourcing, research, pricing, and procuring of scenic elements, materials, tools and equipment in a timely manner.
  • Assists in the planning of shop work flow and advises on technical and procedural solutions to construction problems. Occasional coverage of the Technical Director duties during technical rehearsals and previews.
  • Supports other production departments as necessary, under the direction of the Technical Director.
  • Participates in all load-ins and strikes, as well as supporting technical rehearsals as needed.
  • Maintains the service and maintenance for the scene shop vehicle fleet.
  • Track, record, and regularly report expenses.
  • Maintain accurate paperwork on inventories, vendors, purchasing, and safety protocols.
  • Responsible for prop stock while the Prop Master is off contract.
  • Other duties as assigned by the Technical Director.

Qualifications

  • BFA in Technical Theatre or equivalent professional experience required.
  • Minimum 2 years experience in the construction of theatrical scenery for regional theater or equivalent. 
  • Drivers License required.

Skills and Knowledge

  • Proven ability in drafting, budgeting, purchasing, rigging, construction and advanced shop math.
  • Strong drafting skills to create accurate drawings for carpenters, working with Scenic Designers and Technical Director to create solutions to engineering and structural challenges with designs.
  • Experience with pneumatic, hydraulic, and motorized stage mechanics.
  • Knowledge of metal working tools and welding techniques.
  • Advanced knowledge of theatrical rigging techniques.
  • Hands on experience in scenic construction is highly desirable as well as experience in off-site construction facilities, rotating rep, and/or bus and truck type put-in schedules.
  • Proficient in the use of all stationary and hand power tools, woodworking tools, and pneumatic tools.
  • Able to face challenges and problem solve with a positive and imaginative mind-set.
  • Advanced computer skills in Microsoft Office and AutoCAD required.
  • Good communication and interpersonal skills.
  • Excellent time management skills.

Physical Requirements and Working Conditions

  • Flexible schedule, including weekends and evenings as necessary.
  • Must be comfortable working in an environment in which directions and priorities can change rapidly.
  • Ability to lift and move 50 lbs.
  • Ability to work at heights.

Salary & Benefits

  • Salary depending on experience.
  • Medical benefits, including health, dental and vision available 1st day of month following hire.
  • Paid time off.
  • 403 (b) retirement plan available.

To Apply

The position is open until filled. Send the following materials to hr@pcs.org. Please use the subject line: Assistant Technical Director/PCS Website.

  • 3 PDFs of working drawings that show distinctly different technical problems, one of which is mechanical in nature.
  • 1 AutoCAD file of a complete project, unit or show.
  • Cover Letter and Resume.

No phone calls, please.




Portland Center Stage is committed to supporting a diverse workforce and does not discriminate in employment based on race, color, religion, sex or national origin. Qualified applicants are considered for all positions without regard to age, marital status, sexual orientation, or the presence of a non-job-related medical condition or handicap.

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